Customized and Reliable Answering Service

Our automated attendant routes calls without requiring a live operator. Callers select from prompts such as “For sales, press 1” or “For service, press 2” before reaching the appropriate destination. The recipient can also receive information about the caller.

If the first person does not answer, calls can move through a predefined list of alternate contacts. The system can also record sales calls for review. We configure these options to match your team’s workflow.

For calls requiring personal attention, our agent places the caller on hold, confirms that the intended recipient is available, and transfers the call.

Use your mobile phone’s speed-dial feature to update your account with instructions for handling calls when you are unavailable.

If a transferred call is unanswered, it can return to a live operator or go to voicemail. Calls can also return to the operator after the recipient hangs up, supporting specialized workflows. Caller ID details and messages can be sent by email.