Answering Service Call Center, Incoming Call Management, Virtual Office

Business Centers Of Missouri, Inc.

Welcome to Business Centers of Missouri, Inc. We simplify running your business and improve efficiency by providing services to help your staff communicate more effectively, improve customer service, boost sales, increase retention, improve efficiency and enhance customer service.

How Business Centers of Missouri Can Help Your Business

For more than 39 years, we have provided answering service, call center service, and customer service call management to businesses in Columbia, MO, St. Louis, MO, and the surrounding areas. As technology has grown over the years, we have remained at the forefront of our industry by integrating live answering service, virtual offices, interactive voice response, voice mail with fax, and speech to text services to provide a complete solution for your business. Our expanded services include sales tracking and data mining to identify first time callers and potential clients with call management strategies and internet based sales lead software. These integrated tools enable us to build a custom system to meet the unique needs of your business.

Unsurpassed Attention to Detail and Quality

Our website uses actual photos of our office, facilities, its construction, generator, buried propane tank, and isolated computer room so you can see our state of the art facilities. The exceptional quality of our services is the result of constant planning and attention to detail to plan and execute cost effective solutions for our clients.

Your Valuable Calls are Important to Us

Today’s fast paced business world requires customer communication 24 hours a day, 7 days a week to ensure success. Businesses are conducting 10 to 25% of their business after normal business hours, but you can’t trust your phone answering to just anyone. It is essential to have efficient call management to be sure that your customer’s needs are handled properly. In addition to outstanding service, we provide call recordings and reporting to enable you to supervise your after-hours business.

Avoid Losing Customers, Possibly Forever

When a customer needs to contact you for a complaint, or an urgent or emergency situation, they will call your competitors, if they can’t reach you. This leaves the door open for competitors to steal your customers. Professional answering service and call center service enables you not only to communicate with your own customers, but connect with competitors’ customers, who may call your business when they can’t contact your competitors after hours. Which scenario do you want for your business?

Rely on Our System and Understanding of External Networks to Handle Your Calls

We understand phone systems and rely on paging, texting, and cellphone systems to identify problems associated with dispatching calls to your personnel. Additionally, we are able to locate problems in our vendors’ networks and resolve them.

Guaranteed Quality through Documentation and Call Recording

In the event that you have a question or problem, you can listen to the call to determine what happened through call logging and documentation. Our innovative answering system enables you to find who dropped the ball, the customer, company, or employee. For example, if a company fires an after-hours tech when calls are not reported or unanswered, resulting in the loss of a customer, only to find that the cell phone forwarding service was at fault and the call was never forwarded. The result of this scenario could be the loss of a customer and a good employee, due to lack of documentation. When good documentation is present, the issue could have been resolved more effectively.

Multiple Levels of Service

Every customer does not require the same type or level of service, so we offer multiple packages. Our packages are designed to fit the needs of each client with total customer satisfaction. We have packages to fit your needs and your budget.

Custom Solutions for Your Business

We are able to solve problems that other companies cannot, due to our custom programs. We have developed programs to filter email reports from a HVAC program to dispatch urgent alarms for a mechanical company, special databases for dispatching national calls, and a program that is designed to data mine new customers from your caller ID information. We have the capability to create a custom solution for your business.

Our Emergency Operations Keep Your Business Running through any Disaster

Let us be part of your disaster plan. Our system has kept many companies operating during a variety of disasters, including floods, water main breaks, fires, power disruptions, tornadoes and storms. Our specially engineered building, auto restart generator and enough propane fuel to operate for up to 15 days without refueling enables us to continue to provide superior service through any disaster.

HIPPA/HITECH Compliance

Our call center operators are HIPAA trained and our computers are locked in a concrete from with an emergency generator power feed, dual conversion battery inverter to protect equipment from power spikes. The room has diverse internet paths and a firewall that has protected our data since 2001. This room enables us to operate with remote operators. All systems are regularly tested to ensure the security of your data.

We Meet HIPAA Requirements for a 30 Day Plan to Continue Operations in a Disaster

If your organization is covered by HIPAA, we are one of the few call centers with facilities to maintain communication and the ability to invoke three special emergency priority routing for designated customers to satisfy the 30 day disaster plan requirement, as required in the “NIST Special Publication 800-66 Appendix F Contingency Planning Guidelines”

How We Guarantee Quality

Through our virtual offices, you have access to documentation needed to manage your communication 24/7. Your after-hours call management and daytime communication impacts your overall business, so we record all calls digitally and our data logs allow you to run reports to find a range of information, such as if a call was received from a specific phone number, who hung up first, and other useful data. This saves our customers clients in situation where the client’s employee dropped the ball and they tried to blame our call center or our customer for the problem.

Expand Your Business and Increase Sales with Customized Services

  • Enhanced Communication Services – We provide 24 hour answering service, Executive/CSR service, Virtual Offices, Virtual Phone Answering, and Automated Voice System
  • Documentation and Call Logging – We record and document every call
  • HIPAA Compliance – Covers your business with more than training
  • HIPAA secure message delivery system
  • Speech to Text Services – Our speech to text services offer spoken report generation and much more.

At Business Centers of Missouri, Inc., we make your life easier with a full range of services that can be customized to your specific needs. Please contact us today at 314-469-0500 or 800-436-2255 to learn how to get started.

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